Issue description: How to set up a Dell 24 USB-C Hub Monitor to replace the current dell dock.
Outcome: The Dell Monitor allows additional USB slots, charging capabilities and provides Ethernet to the user's dell laptop while also extending an additional display.
PORTS GUIDE:
1. Security-lock slot
2. Power connector
3. HDMI port
4. Stand lock
5. DisplayPort (in)
6. DisplayPort (out)
7. USB Type-C upstream port
8. SuperSpeed USB 5Gbps downstream port (4)
9. Ethernet port
Instructions:
Before you begin
- Note that you will no longer need a dell dock as the Dell monitor will now provide the same functions in an all-in-one experience as well as extend the display of your device.
1. Disconnect any dell dock if currently connected and have your dell laptop on and ready
2. Mount Monitor with stand or arms
3. Power the monitor using the power cable into the power connector and into the wall.
4. Connect the USB-C cord to the available port on the laptop and the other side in the USB-C slot into the Dell Monitor (port 7)
USB-C port on Dell Monitor
The other end into the dell laptop
5. Connect the ethernet cord to the Dell Monitor and the other end to an available ethernet port.
Ethernet Port on Dell monitor
Ethernet cable connected to the router OR a port located in the wall
6. To connect an additional monitor, ensure it is also plugged into power. A display port cord is used and inserted into the first dell monitor DisplayPort OUT (port 6) and into the display port IN (port 5) on the second monitor (usually any DisplayPort works for other monitors).
NOTE: The monitor connected to your laptop is the 'first' monitor.
DisplayPortOUT on the first Dell monitor
DisplayPortIN port on the additional second monitor
NOTE: Remove the rubber plug when using the DisplayPort OUT
NOTE: DisplayPort OUT symbol
NOTE: DisplayPort IN symbol
7. Connect any additional peripherals (e.g. keyboard mouse dongle) into the USB slots
Troubleshooting:
Issue
Solution
Dell monitor not turned on/displaying a picture
- Ensure the monitor is plugged into power and use the power button to turn on monitor located at the back
- Ensure the laptop is on and opened
- Ensure the first dell monitor is connected to DisplayPort OUT and into DisplayPort IN on the second monitor
Dell monitor prompting language select
- Select preferred language
- Press okay to allow charging
Appendix:
Setup for an additional monitor.
